Return Policy

At Queens Baby, we value your trust and are committed to providing high-quality products for you and your little ones. If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return, items must:

• Be unused and in the same condition as received

• Include all original tags and packaging

• Be accompanied by a receipt or proof of purchase

Returns must be approved before being sent back.
We reserve the right to reject any open-box item.

How to Start a Return

To initiate a return, please contact us at info@queensbaby.com with your order number and reason for return.

If your return is approved, we will provide:

• A return shipping label

• Detailed return instructions

Items sent back without prior authorization will not be accepted.

Restocking Fee & Shipping

• A 15% restocking fee will be deducted from eligible returns.

• Return shipping costs will be deducted from the total refund.

Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

• Perishable goods (food, flowers, plants)

• Personalized or custom-made products

• Personal care items (including cosmetics)

• Hazardous materials, flammable liquids, or gases

• Sale items and gift cards

If you are unsure whether an item qualifies for return, please contact us before purchasing.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved, refunds will be issued to your original payment method within 7 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@queensbaby.com.